FAQ

• Modifying your BookSutra account is quiet simple. You can see your orders at whatever time via “my account”. My account lets you check on all your transactions done on Bookswagon
• Handle/modify your personalized information such as address, contact information, e-mail ids.
• Modify your password.
• Tag your order status at any time

• You will receive an email from us confirming your order details which will contain an Order ID (for ex. BW123456), the list of product(s) ordered, and the expected date of delivery.
• You will be sent additional communication before your order is shipped. This mail will contain the Order ID along with the tracking digits which you can use to see where your shipment is at present.

• Regrettably, the items that are currently out of stock will not be available for sale. Kindly utilize the “notify me” feature, which will help notify you as soon as the required item is available with us.

• On BookSutra, you might find different editions and varieties of the item. As in case of books, you might see some editions as collector’s prints, while others may be just the hardcover and other paperbacks. You can get further details about this on the item page.

• Yes, it is recommended to have your own account on the website as it helps you experience an individualized shopping feel, including suggestions, fast checkout procedure and a personal wishlist. You will also be able to rate and review the items.

• Yes, you can place a bulk order on BookSutra through sales@booksutra.com detailing ISBN title, quantity and delivery location.

• BookSutra accepts a multitude of payment modes for the convenience of the customers. The customer can make their payment via online being assured that the BookSutra's trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.
• The customers can opt for any option while purchasing, such as, internet banking, credit/debit card (Visa, Master Card, Maestro and American Express).
  BookSutra accepts payment via cards in India and 21 other countries.

• No, the customers have not to worry about any hidden charges while purchasing from BookSutra. The prices displayed on the website for all the items are final and fully inclusive. You pay the exact amount you see on the website.

• BookSutra accepts payments made via credit or debit card only in India and other 21 countries.
• Credit cards
  BookSutra accept money transactions by Visa, Master Card, Maestro and American Express credit cards only.
  To pay through your credit card, you need to enter your card details, expiry date, three digit CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password.
• Debit Cards
  BookSutra accept money transactions by Visa, Master Card, Maestro and American Express debit cards only.
  To pay through your debit card, you need to enter your card details, expiry date (optional for Maestro card users), and three digits CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password in order to conclude the payment.

• The customer can see their order status and other information regarding their order status. They can also view their information in “my account” section.
• When you visit the “my account” section page, you can click on my orders link to see the status of your orders. To see the status of a particular order, click on “order no” button.

• Pending authorization: your order has been entered into logs and we are awaiting authorization from the payment gateway.
• Authorized/under processing: we have received the authorization from the gateway of payment and we have marched off your order.
• Shipped: your order has been dispatched and is on its way.
• Cancelled: the order has been cancelled.

• The customers can cancel their order any time before it reaches to shipping status. And if you want to cancel, kindly contact our customer service with the order details.

• Delivery charges will vary from order to order depending on your location.

• Absolutely not. There are no hidden costs on the items available for purchase on BookSutra. The prices displayed on the website are final prices. You ought to pay the price you see on the product page. Also, delivery charges are displayed on the website, if applicable.

• Reputed and trusted courier services have been employed by BookSutra for the delivery process. When we ship your product, you will be timely informed by the courier company about your shipment and you will be provided a tracking number. With the help of the tracking number, you can track and check the status of your order any time from courier service website and your BookSutra account, respectively.
• At the time of ordering the product; to be precise, at the checkout time, you will be asked to provide your area pin code number where you wish to have the product delivered. This information will be recorded with us assuring the delivery of your purchase via seller.

• BookSutra provides waterproof plastic sheet for wrapping the items being purchased from us. For fragile items, we will bubble wrap the product to ensure its safety. We follow all the standard instructions for wrapping and provide adept packaging quality for the satisfaction of our customers.

• We have hired reputed and trusted courier services for the delivery process. You will be provided a tracking number or ID by the respective courier service. You can use this number or ID to get information about your package either from their website or from their contact numbers provided.

• We always ensure that the products sold on BookSutra are new and 100% genuine. Regardless, if there is any issue with the delivered product, we assure simple and costless return policies for the return of any damaged product(s). Possible solutions for these issues could be replacing, exchanging or refunding of the product or amount value depending on seller’s return process.

• You can replace your damaged product or any product that does not match the details given by us. There will be no extra costs charged for replacement of the product.
• Kindly, check our policy for replacement before placing an order. And also be sure to check the time limit within which you can return the product.
• Meanwhile, if the required product goes out of stock during the replacement time, the customer will be provided full refund, no questions asked.

• For the convenience of our customers, we have framed simple and easy steps that need to be followed:
• Contact BookSutra along with the details of the order.
• As soon as we receive your complaint, the customer executive will contact you to confirm the request for returning and will familiarize you with process for the pick-up of the order.
• Before you return the product, make sure that the product is not used and is still in its original form, including the price tags, packaging, and original bill.
• Remarks:
• There will no extra charges for return and exchanging/replacement process.
• You should contact us with the return request within 15 days of purchase.
• Replacement will be offered on damaged items while transportation.
• For details, you should check the policies of return beforehand.
• In case the product is out of stock, the refund will be made to the customer without any questions and the shipping charges will be covered by us.
• Customers will be informed about the pickups by our executive.
• Replacement could only be done if the product is in stock with us. If it is not available, then the customer will be refunded the full amount.

If you would like to delete your BookSutra account and associated data, you can request this by contacting our support team.

Please send an email from your registered email address to:

support@booksutra.com

Use the subject line: "Account Deletion Request"

Our team will verify your request and process it within 7 working days.

Data Deletion Details

The following data will be deleted:

• Personal account information
• Saved addresses
• Wishlist and preferences

Certain information such as order history or transaction records may be retained where required for legal or compliance purposes.

Need Help?

For any questions, contact us at support@booksutra.com.