Terms of service

Last Updated: July 2026

Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect book, we are happy to assist.

Eligible Returns

Returns or replacements are accepted only if:

  • You receive a damaged book.
  • You receive the wrong title.
  • The book has manufacturing defects such as missing or misprinted pages.

Please report the issue within 48 hours of delivery with clear photos of the product and packaging. Similar policies are commonly used by online bookstores.

Non-Returnable Items

Returns are not accepted if:

  • You ordered the wrong book.
  • You changed your mind after delivery.
  • The book has been used, marked, or damaged after delivery.
  • The return request is made after the eligible return period.

Refund Process

Once the returned product is received and inspected:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

Contact

For return or refund requests, please email:

support@booksutra.in